Contact Information


  • Division Secretary


    General Questions
    Phone: 404.727.7423
    Fax: 404.727.3212
    Email Us

  • Customer Service


    Billing
    Phone: 404.727.8395
    Fax: 404.727.8762
    Email Us

  • Animal Orders & Transfers
    Phone: 404.727.7426
    Fax: 404.727.8762
    Email Us

    Speed Types Add/Modify
    Phone: 404.727.7426
    Phone: 404.727.3210
    Fax: 404.727.8762
    Email Us

  • Facility Access


    Normal Business Hours

    (Monday thru Friday, 8AM - 5PM)


    Phone: 404.727.8991
    Email Us


  • After Normal Business Hours

    (Weekends, Holidays & After Hours: 5PM - 8AM)


    Phone: 404.727.6111
  • Animal Care & Husbandry


    Normal Business Hours

    (Monday thru Friday, 8AM - 5PM)


    Phone: 404.727.2955

  • Veterinary Medical Needs


    Normal Business Hours

    (Monday thru Friday, 8AM - 5PM)


    Phone: 404.727.3248

  • After Normal Business Hours

    (Weekends, Holidays & After Hours: 5PM - 8AM)


    Phone: 404.727.6111


Postal Mailing Address


  • 615 Michael Street
    Whitehead Biomedical Research Bldg
    Suite G-02
    Atlanta, GA 30322
    MAILSTOP: 1941-001-1AA

  • Business Hours

  • Monday - Friday
    8:00AM - 5:00PM





Holiday Schedule and Adjustments



    New Year's Day

    1. Tuesday, 1/1/2019 (observed)
    2. Order placement as normal, beginning Wednesday, 1/2/2019
    3. No animal deliveries 12/24/2018-1/4/2019

    Martin Luther King Jr.'s Birthday

    1. Monday, 1/21/2019
    2. Order placement as normal, beginning Tuesday 1/22/2019
    3. Shipments from Charles River, Envigo, Jackson Laboratories and Taconic may be delayed

    Memorial Day

    1. Monday, 5/27/2019
    2. Order placement as normal, beginning Tuesday, 5/28/2019
    3. Shipments from Charles River, Envigo, Jackson Laboratories and Taconic will be delayed by one day

    Independence Day

    1. Thursday, July 4, 2019
    2. Order placement as normal on Monday 7/1, Tuesday 7/2, and Wednesday 7/3/2019
    3. Shipments from Charles River will be delivered Tuesday, 7/2/2019
    4. Shipments from Envigo, Jackson Laboratories and Taconic will be delivered on Monday, 7/1/2019

    Labor Day

    1. Monday, 9/2/2019
    2. Order placement as normal, beginning Tuesday, 9/3/2019
    3. Shipments from the previous week, from Charles River, Envigo, Taconic, and Jackson Labs will arrive on Tuesday, 9/3/2019

    Thanksgiving

    1. Thursday and Friday, 11/28/2019-11/29/2019
    2. Order placement Monday and Tuesday, 11/25/2019 and 11/26/2019 for delivery the following week

    Christmas Eve and Christmas

    1. Tuesday and Wednesday, 12/24/2019-12/25/2019
    2. Observed by Emory on Tuesday and Wednesday, 12/24 and 12/25/2019
    3. No receipt of animals 12/23/2019-1/3/2020
    4. Please order any animals needed for use in this week to be delivered the preceding week, 12/16/2019-12/20/2019
    5. Order placement as normal beginning Monday, 1/6/2020

    New Year's Eve

    1. Observed by Emory on Tuesday, 12/31/2019
    2. No receipt of animals 12/23/2019-1/3/2020
    3. Order placement as normal beginning Monday, 1/6/2020 for delivery the following week

    New Year's Day

    1. Observed by Emory on Wednesday, 1/1/2020
    2. Order placement as normal beginning Monday, 1/6/2020 for delivery the following week

    Inclement Weather

    1. Inclement Weather: Animals are not shipped by air during severe weather. Ground shipments are also subject to delay
    2. This particularly applies to animals from the Jackson Labs, Envigo, Taconic, and Charles River Labs not coming from the Raleigh, NC facility
    3. If extreme (hot or cold) weather is forecasted, please take note of the possibility for delayed shipments


    4. PLEASE NOTE: THE FINAL SHIPMENT OF ANIMALS FOR 2019 WILL BE THE WEEK OF 12/16/2019-12/20/2019. DEADLINE FOR THESE ORDERS WILL BE THURSDAY, 12/12/2019 BY 12:00 NOON