Contact Information


  • Division Secretary


    General Questions
    Phone: 404.727.7423
    Fax: 404.727.3212
    Email Us

  • Customer Service


    Billing
    Phone: 404.727.8395
    Fax: 404.727.8762
    Email Us

  • Animal Orders & Transfers
    Phone: 404.727.7426
    Fax: 404.727.8762
    Email Us

    Smartkeys Add/Modify
    Phone: 404.727.7426
    Phone: 404.727.3210
    Fax: 404.727.8762
    Email Us

  • Facility Access


    Normal Business Hours

    (Monday thru Friday, 8AM - 5PM)


    Phone: 404.727.8991

    After Normal Business Hours

    (Weekends, Holidays & After Hours: 5PM - 8AM)


    Phone: 404.727.6111

  • Animal Care & Husbandry


    Normal Business Hours

    (Monday thru Friday, 8AM - 5PM)


    Phone: 404.727.2955

  • Veterinary Medical Needs


    Normal Business Hours

    (Monday thru Friday, 8AM - 5PM)


    Phone: 404.727.3248

  • After Normal Business Hours

    (Weekends, Holidays & After Hours: 5PM - 8AM)


    Phone: 404.727.6111


Postal Mailing Address


  • 615 Michael Street
    Whitehead Biomedical Research Bldg
    Suite G-02
    Atlanta, GA 30322
    MAILSTOP: 1941-001-1AA

  • Business Hours

  • Monday - Friday
    8:00AM - 5:00PM





Holiday Schedule and Adjustments



    New Year's Day

    1. Friday, 1/1/2016
    2. Order placement as normal, beginning Monday, 1/4/2016
    3. No animal deliveries 12/21/2015 – 1/1/2016

    Martin Luther King Jr.'s Birthday

    1. Monday, 1/18/2016
    2. Order placement as normal, beginning Tuesday 1/19/2016
    3. Shipments from Charles River, Envigo (f/k/a Harlan), Jackson Laboratories and Taconic may be delayed

    Memorial Day

    1. Monday, 5/30/2016
    2. Order placement as normal, beginning Tuesday, 5/31/2016
    3. Shipments from Charles River, Envigo (f/k/a Harlan), Jackson Laboratories and Taconic will be delayed by one day

    Independence Day

    1. Monday, 7/4/2016
    2. Order placement as normal, beginning Tuesday, 7/5/2016
    3. Shipments from Charles River, Envigo (f/k/a Harlan), Jackson Laboratories and Taconic will be delayed by one day

    Labor Day

    1. Monday, 9/5/2016
    2. Order placement as normal, beginning Tuesday, 9/6/2016
    3. Shipments from Charles River, Envigo (f/k/a Harlan), Taconic, and Jackson Labs will arrive on Tuesday, 9/6/2016

    Thanksgiving

    1. Thursday and Friday, 11/24/2016 – 11/25/2016
    2. Order placement Monday and Tuesday, 11/21/2016 and 11/22/2016 for delivery the following week

    Christmas Eve and Christmas

    1. Saturday and Sunday, 12/24/2016 – 12/25/2016
    2. Observed by Emory on Friday 12/23/2016 and Monday, 12/26/2016
    3. No receipt of animals 12/26/2016 – 1/1/2017
    4. Animal order placement allowed Tuesday and Wednesday, 12/27/2016 – 12/28/2016, with cutoff at 2PM on 12/28/2016, for delivery the week of Monday, 1/2/2017
    5. Order placement as normal beginning Monday, 1/2/2017

    New Year's Eve

    1. Observed by Emory on Friday, 12/30/2016
    2. No receipt of animals 12/26/2016 – 1/1/2017
    3. Please order any animals needed for use in these weeks to be delivered the preceding week, 12/14/2015 – 12/18/2015, and order by Thursday, 12/10/2015 by 12:00 Noon.
    4. Order placement as normal beginning Monday, 1/2/2017 – for delivery the following week

    Inclement Weather

    1. Inclement Weather: Animals are not shipped by air during severe weather. Ground shipments are also subject to delay
    2. This particularly applies to animals from the Jackson Labs, Envigo (f/k/a Harlan), Taconic, and Charles River Labs not coming from the Raleigh, NC facility
    3. If extreme (hot or cold) weather is forecasted, please take note of the possibility for delayed shipments


    4. PLEASE NOTE: THE FINAL SHIPMENT OF ANIMALS FOR 2016 WILL BE THE WEEK OF 12/19/2016 – 12/22/2016. DEADLINE FOR THESE ORDERS WILL BE THURSDAY, 12/15/2016 BY 12:00 NOON